Refund policy
Last Updated: November 4, 2026
At Shanghai Luyao Industry Co., Ltd., we want you to be fully satisfied with your purchase. This Refund and Return Policy explains the conditions under which returns, refunds, and replacements are available for products purchased through AsiaEdgeBanding.com.
By placing an order with us, you acknowledge and agree to this policy.
1.Overview
Because we are a B2B manufacturer supplying edge banding, hot melt adhesive, and related products in bulk, our return and refund conditions differ from retail stores. Most orders are custom-produced to your specifications. Please read this policy carefully before placing an order.
2.Non-Returnable Items
The following items cannot be returned or refunded under normal circumstances:
- Custom colors produced to your color sample or Pantone reference
- Custom sizes (thickness, width, length) produced to your specifications
- OEM / branded products with your logo or custom packaging
- Melamine edge banding with MOQ 10,000m+ — non-returnable once production starts
- Hot melt adhesive — once shipped, cannot be resold due to shelf-life and storage requirements
- Samples — sample orders are final sale
- Any order where production has already been confirmed and started
These items may only be returned or replaced in the case of confirmed manufacturing defects (see Section 4 below).
3.Returnable Items (Stock / Ready Colors)
For stock / ready-color items (non-custom orders), returns are accepted under the following conditions:
- Return window: Within 14 days of receiving the goods
- Condition: Products must be in original, unopened packaging, unused, and resellable
- Return shipping cost: The Buyer is responsible for return shipping costs, unless the return is due to our error (wrong item, defective product)
- Restocking fee: A 15% restocking fee may apply to returned stock items, to cover inspection, repackaging, and administration costs
4.Defective or Wrong Items
If you receive products that are defective, damaged, or not as ordered, we will make it right.
4.1 What to do
- Inspect immediately: Check the shipment within 7 days of receiving it.
- Take photos: Take clear photos of:
- The outer cartons / packaging
- The product rolls / items
- The defect, damage, or discrepancy close-up
- The packing list and delivery document
Email us: Send photos and order details to emily.gu@asiaedgebanding.com within the 7-day window.
4.2 Our response
After reviewing your claim, we will offer one of the following solutions:
- Replacement: We will ship replacement items in your next order or as a separate shipment
- Credit memo: We will issue a credit that can be applied to your next order
- Refund: In cases where replacement is not practical, we will refund the defective portion of the order
4.3 Time limit
Claims reported after 7 days of delivery cannot be accepted, as the goods may have been stored, installed, or modified in ways outside our control.
5.Shipping Damage
Damage caused during transit is handled as follows:
We will file a claim with the shipping carrier on your behalf and arrange replacement or credit.e delivery document. The Company will work with the shipping carrier to file a claim.
- Visible damage at delivery: Please note the damage on the delivery receipt / Bill of Lading before signing. Take photos immediately.
- Hidden damage: If damage is discovered after opening, report it within 7 days of receipt with photos.
- We will file a claim with the shipping carrier on your behalf and arrange replacement or credit.
6.Refund Methods
Approved refunds are processed as follows:
| Original Payment Method | Refund Method | Processing Time |
| T/T (bank transfer) | T/T back to your account | 5–10 business days |
| PayPal | PayPal refund | 3–5 business days |
| Credit Card | Credit to original card | 7–15 business days |
| Alipay | Alipay refund | 5–10 business days |
Original shipping charges, payment processing fees, and any customs duties paid at destination are non-refundable, unless the return is due to our error.
7.Order Cancellation
- Before production starts: You may cancel your order for a full refund of the deposit, minus any non-recoverable costs (e.g., custom tooling already purchased).
- After production starts: Custom orders cannot be canceled. Stock orders may be canceled before shipment with a 15% restocking fee.
- After shipment: Orders cannot be canceled; return conditions in Section 3 and 4 apply.
8.Sample Orders
Sample orders (free samples + shipping paid by buyer) are final sale. We do not offer refunds on sample shipments, as samples are provided for quality evaluation.
If a sample arrives damaged, we will reship it at no extra cost.
9.Contact Us
If you need to initiate a return, report a defect, or ask about a refund:
Email:emily.gu@asiaedgebanding.com
Phone / WhatsApp: +86-15618525178
Subject line: Refund / Return Claim — [Your Order Number]
Please include your order number, product details, and photos to help us process your claim quickly.
This policy is subject to change without notice. The latest version will always be posted on this page.