Shipping Policy

Last Updated: November 4, 2026

This Shipping Policy explains how we ship products from Shanghai Luyao Industry Co., Ltd. (“we”, “us”, or “the Company”) to customers around the world. By placing an order with us, you agree to the shipping terms outlined below.

1.Shipping Destinations

We ship to 80+ countries worldwide, including but not limited to:

North America: United States, Canada, Mexico
Europe: United Kingdom, Germany, Spain, Italy, France, Poland, Russia
Oceania: Australia, New Zealand
Middle East: United Arab Emirates, Saudi Arabia, Qatar
Asia: Japan, South Korea, Southeast Asia countries
South America: Brazil, Chile, Argentina
Africa: South Africa, Nigeria, Egypt

If you are unsure whether we ship to your country, please contact us before placing an order.

2.Trade Terms (Incoterms 2020)

We offer the following international trade terms. The applicable term will be specified in your Proforma Invoice (PI):

2.1 EXW (Ex Works)

Pickup point: Shanghai Luyao factory, Jiading District, Shanghai, China
Buyer responsibility: All costs from the factory onward, including inland trucking, export customs clearance, ocean freight, insurance, import duties, and destination delivery
Best for: Buyers who have their own freight forwarder or consolidator in China

2.2 FOB (Free On Board)

Ports of loading: Shanghai Port or Ningbo Port
Seller responsibility: Deliver goods on board the vessel, export customs clearance
Buyer responsibility: Ocean freight, insurance, import duties, and destination delivery
Best for: Most common B2B term, buyer arranges ocean shipping

2.3 CIF (Cost, Insurance, Freight)

Destination port: Buyer’s designated port
Seller responsibility: Ocean freight and basic insurance to the destination port
Buyer responsibility: Import duties, taxes, customs clearance, and on-carriage at destination
Best for: Buyers who prefer the seller to arrange shipping and insurance

Note: For DDP (Delivered Duty Paid) terms, please inquire separately. DDP orders may require additional fees and are subject to destination country regulations.

3.Returnable Items (Stock / Ready Colors)

Order Type	Processing Time
Stock / ready colors (in warehouse)	3–7 working days after deposit / full payment
Custom colors (color matching)	20–30 working days after deposit and sample approval
Custom sizes / OEM packaging	25–35 working days after deposit and artwork approval
Sample orders	1–3 working days after payment

Peak season note: During Q3–Q4 (July to December), production lead time may be extended by 5–10 working days due to high order volume. We will notify you if your order is affected.

4.Shipping Methods

4.1 Ocean Freight (Container / LCL)

Full Container (FCL): 20GP, 40HQ — recommended for orders above 5,000–10,000 meters
Less than Container Load (LCL): For smaller orders that do not fill a container
Transit time: 15–45 days depending on destination port
Carriers: Maersk, MSC, CMA CGM, ONE, Hapag-Lloyd, and other major lines

4.2 Air Freight

For urgent / small shipments: Samples, urgent replacement parts, or small trial orders
Transit time: 5–10 days
Cost: Higher than ocean freight, calculated by volumetric weight

4.3 International Express

Courier services: DHL, FedEx, UPS, TNT
For: Sample orders, small documents, urgent small parcels
Transit time: 3–7 days
Tracking: Real-time tracking available

5.Packaging

All products are packaged for export standard:

Inner packaging: Shrink-wrapped rolls with plastic film
Carton: 6–12 rolls per carton, depending on width
Pallet: Export-standard wooden pallet or carton box, stretch-wrapped
Container loading: FCL loaded directly into container; LCL loaded into wooden crates

Custom packaging (custom carton labels, branded packing, logo printing) is available for OEM orders with MOQ requirements.

6.Shipping Costs

Shipping costs are calculated based on:

Trade term (EXW / FOB / CIF)
Destination country and port
Order volume and weight
Shipping method (ocean FCL / LCL / air / express)
Fuel surcharges and peak season rates

A detailed shipping cost estimate will be included in your Proforma Invoice. We do not charge handling fees or packing fees beyond what is stated in the PI.

7.Tracking Your Shipment

For ocean shipments: We will provide the Bill of Lading (B/L) and booking confirmation after vessel departure. You can track the shipment on the carrier’s website using the B/L number.
For express / air shipments: We will provide the tracking number by email as soon as the parcel is dispatched.
For all orders: You can contact us anytime to request the latest status update.

8.Customs and Duties

Import duties, taxes, and customs clearance fees at the destination country are not included in the product price or CIF shipping cost, unless explicitly stated as DDP.
The Buyer is responsible for ensuring that the products can be legally imported into their country.
We will provide necessary export documents (Commercial Invoice, Packing List, B/L, Certificate of Origin, etc.) to assist with customs clearance.

If the shipment is held by customs due to incomplete documentation or Buyer’s failure to pay duties, storage fees and penalties are the Buyer’s responsibility.

9.Delivery Timeframe Estimates

Approximate ocean transit times (port-to-port):

Destination	Estimated Transit Time
West Coast USA	14–20 days
East Coast USA	25–35 days
West Europe (Rotterdam / Hamburg)	25–35 days
Mediterranean (Spain / Italy)	30–40 days
Australia	18–25 days
Middle East (Dubai / Jebel Ali)	20–28 days
Southeast Asia	7–12 days
South America	35–45 days
Africa	30–45 days

These are estimates only. Actual transit time may vary due to weather, port congestion, shipping schedule changes, or customs delays.

10.Delayed Shipments

We strive to ship on time, but delays may occur due to:

Raw material shortages
Production issues
Port congestion or vessel schedule changes
Weather events
Customs clearance delays at origin or destination

If your order is delayed, we will notify you as soon as possible and provide a revised estimated delivery date. We are not liable for indirect or consequential damages caused by shipping delays.

11.Damaged Shipments

Please inspect your shipment immediately upon arrival:

Visible damage: Note the damage on the delivery receipt before signing. Take photos of packaging and products.
Hidden damage: Report within 7 days of delivery with photos.
Contact us at emily.gu@asiaedgebanding.com with your order number and photos.

Please also refer to our Refund and Return Policy for details on how we handle damaged or defective shipments.