Terms and conditions

1.Definitions

1.1 “Company” means Shanghai Luyao Industry Co., Ltd., a company registered in Shanghai, China.

1.2 “Products” means all edge banding (PVC, ABS, Acrylic, Melamine, Veneer), hot melt adhesive, PVC film, PVC skirting board, and related supplies offered by the Company.

1.3 “Order” means a confirmed purchase agreement between the Company and Buyer for Products.

1.4 “Quotation” means a price estimate issued by the Company, valid for 30 days unless otherwise stated.

1.5 “MOQ” means Minimum Order Quantity as specified in our quotation.

1.6 “Custom Order” means any order involving custom colors, custom sizes, custom packaging, OEM branding, or non-standard specifications.

3.Pricing and Payment

3.1 Currency

All prices are quoted in US Dollars (USD) unless otherwise agreed in writing. For orders in other currencies, the exchange rate shall be based on the date of payment.

3.2 Accepted Payment Methods

The Company accepts the following payment methods:

3.3 Payment Terms

• Standard Orders (stock items): 30% T/T deposit upon order confirmation, 70% balance before shipment.
• Custom Orders: 30% deposit upon order confirmation, 70% balance before shipment. For large custom orders, payment milestones may be negotiated.
• Sample Orders: 100% payment in advance via PayPal, credit card, or Alipay.

3.4 Late Payment

If payment is not received by the agreed date, the Company reserves the right to:

• Suspend production or shipment
• Charge interest at 1.5% per month (or the maximum rate allowed by law) on overdue amounts
• Cancel the order after 30 days of non-payment

5.Shipping and Delivery

5.1 Trade Terms

The Company offers the following international trade terms (Incoterms 2020):

• EXW (Ex Works) — Shanghai factory
• FOB (Free On Board) — Shanghai / Ningbo port
• CIF (Cost, Insurance, Freight) — Buyer’s destination port

The applicable trade term will be specified in the Proforma Invoice.

5.2 Lead Time

• Stock / ready colors: 7–10 working days after deposit receipt
• Custom orders: 20–35 working days after deposit receipt and confirmation of artwork / color samples
• Peak season (Q3–Q4): Lead time may be extended by 5–10 working days

5.3 Delivery

• The Company will arrange shipment according to the trade term agreed in the PI.
• The Buyer is responsible for providing correct consignee details, contact information, and destination port.
• Any customs clearance, import duties, taxes, or local charges at the destination are the Buyer’s responsibility.

5.4 Shipping Damage

Claims for shipping damage, shortage, or visible defects must be reported within 7 days of receiving the goods, accompanied by photos and the delivery document. The Company will work with the shipping carrier to file a claim.

7.Custom Orders and OEM

7.1 Custom color matching requires Buyer to provide a physical sample or Pantone reference. The Company will produce a pre-production sample for Buyer approval before mass production.

7.2 Custom samples (pre-production) may incur a sampling fee, which is refundable or deductible from the bulk order.

7.3 Once Buyer approves the pre-production sample, the production is based on that approved sample. Any changes after approval may incur additional costs and delay.

7.4 OEM branding (logo printing, custom packaging) requires Buyer to provide vector artwork in AI or PDF format, and written authorization for trademark use.

8.Warranty

8.1 The Company warrants that Products will be free from manufacturing defects under normal use for a period of 12 months from the date of shipment.

8.2 This warranty does not cover:

• Damage caused by improper storage, installation, or use
• Normal wear and tear
• Products modified or repaired by the Buyer without authorization
• Damage caused by accidents, misuse, or force majeure

9.Intellectual Property

9.1 The Company retains all rights to its product designs, catalogs, website content, images, trademarks, and technical documentation.

9.2 Buyer is granted a non-exclusive right to use Product images and descriptions for resale marketing, provided that the Company is credited as the manufacturer.

9.3 Buyer-provided trademarks, logos, or artwork remain the property of the Buyer, and Buyer warrants that they have the legal right to use such materials.

10.Limitation of Liability

10.1 The Company’s total liability under any order shall not exceed the total value of that specific order.

10.2 In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption, arising from the use or inability to use the Products.

11.Force Majeure

The Company shall not be liable for delays, failures, or damages caused by events beyond its reasonable control, including but not limited to: natural disasters, war, government actions, pandemics, port congestion, shipping strikes, raw material shortages, power outages, or supplier delays.